Resettlement Manager

  • Job Reference: MC158
  • Date Posted: 5 January 2021
  • Recruiter: Advancing People Ltd
  • Location: Bedford, Bedfordshire
  • Salary: £28,000 to £34,000
  • Bonus/Benefits: + benefits
  • Sector: Charity / Not For Profit
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People are recruiting for a Resettlement Manager on behalf of a leading Registered Housing Association.

As the Resettlement Manager you will lead the Domestic Abuse Outreach Resettlement Project (DAORP) team to provide trauma informed, bespoke community based support & resettlement services for clients and families who are fleeing domestic abuse. This may include male victims, as well as people with no recourse to public funds. Responsible for managing the service and supporting the team to achieve their objectives, you will also manage a small caseload, undertake assessments, produce and review resettlement and safety plans and support individuals to move swiftly into independent accommodation away from the perpetrator, or to remain safely in their own home. You will work with your team to ensure a high standard of service delivery is achieved by championing the organisations values, policies and procedures.
You will additionally have strong experience of working with external contacts such as the Police, Housing Associations, Local Authorities Child Services and specialist agencies

The role covers the Bedfordshire area, with an office base in Bedford. Having a full UK Driving License and access to own vehicle is essential for this role.

To apply for this vacancy please submit your CV and covering letter.

Main duties and responsibilities
* Manage a small team of Resettlement Coordinators ensuring high quality performance and empowering them to achieve the best outcomes for clients in your remit.
* Ensure that staff understand and work within the aims and limitations of the service, monitor performance and support the team to meet commissioned target KPIs.
* Work closely with partner agencies to support clients and families with resettlement into safe and affordable accommodation
* Ensure that all staff/ volunteers within your remit receive a thorough induction and are supported to work with a 'trauma informed', 'strengths based' approach in line with our 'PIE' (Psychologically Informed Environment) strategy.
* Regularly review training needs of staff and feed back to the Director of Housing
* Ensure full understanding and operation of In-Form Hostel Management System and ensure client information is updated and fully captured as appropriate.
* Be responsible for a small caseload of clients and support them to achieve safe housing outcomes and to seek civil orders where appropriate.
* Ensure risk assessments, support files and personal development plans are consistent, sufficient, accurate and up to date by performing regular file audits
* Continue to build on the numbers of positive engagements and the effectiveness of the resettlement service.
* Contribute to effective communication within the organisation and attend meetings, case reviews and team meetings as required.
* Work with individuals to secure affordable housing in an area of their choice, with flexibility to work outside Bedfordshire.
* Support residents to claim welfare benefits where appropriate e.g. housing benefit.
* Manage the allocated budget to assist individuals with resettlements costs where access to money has been identified as a barrier (e.g. no recourse to public funds) and assist with securing deposits, relocation costs, white goods etc.
* Manage expectations by ensuring clients understand the extent and limitations of the service
* Ensure that voices of service users are consistently sought and used to shape service delivery
* To perform appropriate health and safety checks, risk assessments and maintain records

In addition
* Participate fully as a member of the team to ensure that services are provided and maintained to a high standard
* Attend supervision/training as required, conduct supervision/work reviews with direct reports and be committed to encouraging staff and personal development within the role.
* Be flexible to the changing needs of the Housing services, the organisation and its service users.
* Abide by all staff and working policies and procedures.
* Promote the aims and purposes of the housing services and the organisation.
* In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs of the organisation


* Ability to work autonomously, to manage and support a team to achieve targets
* Good analytical and problem solving skills
* High level of initiative with the ability to prioritise and organise workload and work well under pressure
* Ability to develop relationships with key partners to secure effective outcomes for individuals and families
* Competent in risk assessment/ safety planning, with excellent record keeping and report writing skills.
* Competent in IT with ability to effectively use housing management software systems
* Knowledge and understanding of complexity of issues surrounding domestic abuse
* Knowledge of legislation and local authority policy relevant to resettling victims of domestic abuse
* Sound understanding of Safeguarding practice and procedures
* Highly committed to improving the lives of individuals and families fleeing domestic abuse and helping them achieve successful resettlement
* Ability to work flexible hours including occasional evenings and weekends
* Work within the boundaries of the organisations policies and procedures and respect their values
* Willingness to develop within the job and undergo relevant training
* Friendly personality with a good sense of humour
* Clean enhanced DBS check
* Evidence of CPD
* Full UK Driving Licence and access to car

Your Rewards....

Salary - £28,000.00 - £34,000.00 doe
Hours - 37.5 pw - Monday - Friday (Ability to work flexible hours including occasional evenings and weekends )
Holidays - 25 days plus Bank Holidays
Great benefits available

APPLY NOW for a swift interview!!!!

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