Junior Sales Administrator

  • Job Reference: 29/7
  • Date Posted: 29 July 2022
  • Recruiter: Advancing People Ltd
  • Location: Bedford, Bedfordshire
  • Salary: £20,000
  • Sector: Administration
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People have an excellent entry level Sales Administration role. The right candidate will be computer literate and familiar with Word and Excel. You will also have a good telephone manner and have an excellent attitude to learning/work. In return you will be given the opportunity to join a well known organisation.

Key Objectives

  • To issue all sales orders correctly and in timely manner to ensure they are credited to LB.
  • To ensure all complaints are dealt with and customer satisfaction is top priority.
  • To be a team player

Responsibilities

  • Taking calls from customers in relation to order queries, billing issues and fault reporting and directing them to the necessary teams
  • Issuing Field and Desk orders received within 48 hours of receipt - ensuring that all documentation is attached to Salesforce and Agent Desktop to prevent ODF's
  • Send customers recap emails after each order has been placed
  • Update Weekly Sales Log with every order
  • Raising C4's and Billing IMP's as per company processes
  • Update and Maintain IMP Log
  • Undertake Mandatory Training as directed by the company to ensure compliance with regulatory, fair trading and competition rules
  • To help colleagues when needed, sharing best practice, tips and advice
  • To support the business and have a positive outlook on changes that may happen within the business.
  • To liaise with internal Teams to resolve customer issues

Personal Specifications

It is essential for the individual to be able to demonstrate the following:

  • Customer Empathy and understanding.
  • Ability to communicate effectively.
  • Good organisational skills
  • Being an effective member of the team
  • Openness to learn with good listening skills
  • "Right first time" in all aspects of role.
  • Proficiency in MS Word, MS Excel and MS Outlook
  • Fluency in the English language
  • Excellent Relationship Management - both internal and external.
  • Have a happy - positive approach to the working day and customer problem solving
  • Ability to deal with more than one task at a time.
  • Focus and drive to ensure customer satisfaction at all times.
  • Keen to learn and grow with the company.
  • Be an ambassador that others in the team look up to

The hours of work are Monday to Friday 08:45-17:15. Office based role.

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.