Housing Team Administrator

  • Job Reference: MC104
  • Date Posted: 15 January 2020
  • Recruiter: Advancing People Ltd
  • Location: Luton, Bedfordshire
  • Salary: £17,500 to £18,500
  • Sector: Administration
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People have an opportunity for a Housing Team Administrator based in Luton. Our client is a progressive, forward looking, small Housing Association, underpinned by Christian values, and committed to supporting people to recover from trauma and the devastating impact of homelessness, in a safe and aspirational environment.

Job Role
To work as part of the housing team to provide a person centred, effective service to residents aged 16-65. As Team Administrator, you will act as the first point of contact for both clients and visitors and will be required to deliver a professional, welcoming service to all. You will support your team by providing administrative services, along with a range of health & safety checks and audits to maintain a place of safety for the residents.

Main Duties and Responsibilities:
* Act as the first point of call, answering telephones, taking messages and resolving queries wherever possible.
* Maintain the security and safety of the residents and building by undertaking site walks, monitoring CCTV, assisting with room checks and ensuring guests are aware of all relevant procedures.
* Check fire safety equipment is adequate and report any health & safety or repair requirements, maintaining records as required
* Work as part of the housing team to ensure that voids are processed promptly
* Manage the processing of referrals to the service and update support staff as necessary
* Assist Housing Coaches in supporting residents to maintain their accommodation
* Maintain petty cash, manage stock and record sales of electricity cards and laundry tokens etc. and report accurately to finance in line with procedures
* Accept cash rent payments from residents and update the resident rent accounts
* Provide administrative support including: written correspondence, telephone calls, distribution of mail, maintaining manual and electronic records etc.

Additional Duties and Responsibilities:
* Communicate effectively with external professionals & contractors
* Be instrumental in promoting excellent safeguarding practices in conjunction with Local Authority and safeguarding policies
* Ensure full understanding and operation of In-Form Hostel Management System and ensure client details are updated as appropriate
* Participate fully as a member of the team to ensure that services are provided and maintained to a high standard
* Be flexible to the changing needs of the Housing services and its service users.
* Abide by all staff and working policies and procedures
* Promote the aims and purposes of the supported accommodation services and the client
* In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs required

Required experience....

  • Working with vulnerable people in a supportive environment
  • Communicating with a diverse range of people
  • Evidence of CPD
  • Ability to build supportive relationships with residents whilst maintaining professional boundaries
  • Ability to work as part of the team, but also on own initiative and, at times, unsupervised
  • Excellent record keeping skills and the ability to handle cash and keep accurate financial records
  • Ability to use Information and Communication Technology and adapt to use housing specific software applications
  • Good written and verbal communication skills and the capacity to engage and communicate with individuals at all levels
  • Ability to work flexible hours including occasional evenings/ weekends
  • Willingness to develop within the job and undergo relevant training
  • Friendly personality with a good sense of humour
  • Clean enhanced DBS check

Your rewards....

Salary £17500.00 - £18500.00
This role is full time, Monday to Friday 37.5 hours
25 days holiday plus Bank Holiday

APPLY NOW for a swift interview!!!!

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