Customer Service Representative

  • Job Reference: NN01
  • Date Posted: 27 August 2020
  • Recruiter: Advancing People Ltd
  • Location: Northampton, Northamptonshire
  • Salary: £22,000 to £26,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Duties
* Maintaining a positive, empathetic and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Ensure customer satisfaction and provide professional customer support.
* Complying with all policies and procedures set by the company
* Processes orders for shipping including folding/packing paperwork and attaching shipping labels
* Other duties as assigned

Job Skills Required
* Patience
* Attentiveness
* Ability to communicate clearly
* Knowledge of the product
* Ability to use positive language
* Acting skills
* Time management skills
* Ability to read customers
* Unflappability
* Goal-oriented focus
* Ability to handle surprises
* Persuasion skills
* Tenacity
* Closing ability
* Empathy
* Willingness to lear