Customer Service Representative

  • Job Reference: NN170320
  • Date Posted: 17 March 2020
  • Recruiter: Advancing People Ltd
  • Location: Northampton, Northamptonshire
  • Salary: £21,000 to £22,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

A fast growing dynamic and innovative start up online retail company that provides high quality food supplements worldwide are looking to hire a Customer Service Representative to manage customer queries and complaints. This role will also be to process orders and modifications. The right candidate will be able to remain calm when dealing with customers and have experience working with computers.

  • Respond promptly to customer enquiries
  • Communicate with customers via various channels
  • Acknowledging and resolving customer complaints
  • Using product knowledge to answer questions
  • Process orders, forms, applications and requests
  • Keeping record of customer interactions
  • Providing feedback
  • Ensure customer satisfaction
  • Comply with all company policies
  • Process orders for shipping including folding, packing paperwork and attaching shipping labels