Customer Service Manager - German Speaking

  • Job Reference: ASCSM1111
  • Date Posted: 22 April 2022
  • Recruiter: Advancing People Ltd
  • Location: St. Neots, Cambridgeshire
  • Salary: £45,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Manager for their client based in St.Neots, Cambridgeshire.

As a German Speaking Customer Service Manager it will be your responsibility to coach, train, develop and lead a team of 10-12 Customer Service Advisors ensuring a high level of customer service is achieved. The company are a global manufacturer & distributor therefore anyone with an understanding or experience of this sector is beneficial.

Roles & Responsibilities:

  • To coach, train, develop and mentor a team of 10-12 advisors
  • Set K.P.I's, monitor SLA's and conduct regular 1-2-1's with staff
  • Communicate service related complaints to the Customer Operations Director
  • Lead the Team to ensure an excellent Customer Service function
  • Assist with new customer's enquiries
  • Recruit, lead, motivate, educate, coach and performance manage a team of customer service employees to deliver the best possible outcomes at all times within a B2B environment.

Person Specification:

  • Fluent in German & English
  • Experience working as a Customer Service Manager, Customer Service Team Leader or Customer Service Supervisor
  • Strong customer focus and professional approach
  • Excellent communication skills, both oral and written
  • Ability to work effectively as part of a team
  • Positive "can do" attitude

This is a full time permanent position offering an annual basic salary of £45,000 + attractive company benefits

This is a remote / Work from home position. If successful you would need to commute to St.Neots Cambridge 3 time a week.

Monday - Friday, 37.5 hours a week

Apply now!

Advancing People - Multilingual Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.