Customer Service Executive

  • Job Reference: 21/12
  • Date Posted: 21 December 2021
  • Recruiter: Advancing People Ltd
  • Location: Bedford, Bedfordshire
  • Salary: £22,000
  • Bonus/Benefits: 10% performance bonus
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People have a Customer Service Executive position working for a well known forward thinking company in Bedford.

CUSTOMER SERVICE AND ORDER PROCESSING

  • Process orders and RMA requests from a defined set of customers
  • Liaise with internal Sales teams on the needs of the customer
  • Ensure the Order Inboxes are always up to date and orders are processed quickly and accurately
  • Ensure the Claims Inboxes are always up to date are processed quickly and accurately
  • Ensure orders and order books are always up to date
  • Keep all communications clear and concise in order to avoid misunderstandings.
  • Maintenance of price lists to ensure order pricing is always correct, double checking pricing on orders when processing.
  • Complete stock allocations as requested
  • Liaise with Product Management team on stock availability across all product groups.
  • Multitask across EU SAP and FEIE SAP where required depending on the customer order.
  • Liaise with Product Managers on managing customer backorders
  • Respond to queries as they arise, liaising with other departments to resolve issues.
  • Complete project work as and when required, under the direction of the Customer Service Manager
  • Keep up to date with product range and product knowledge.
  • Communicate and relay information that is relevant to Sales team.
  • Highlight potential issues to line manager, Sales team and Group Operation Manager.

RETURNS / CREDITS

  • Generate and organise collections of authorised returns (RMAs) when requested.
  • Create, or work with FLON / FEIE Finance teams to complete credits.
  • Work closely with FLON / FEIE credit control if accounts near or go over their account limits and communicate this information to all relevant parties.
  • Ensure correct terms are used on all orders to avoid payment issues.

LOGISTICS

  • Respond to queries as they arise, liaising with other departments to resolve issues.
  • Provide support for customers when logistics issues occur.
  • Minimise logistics costs by collating deliveries where possible.

Advancing People - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.