Customer Administration Executive

  • Job Reference: 05/10
  • Date Posted: 26 May 2021
  • Recruiter: Advancing People Ltd
  • Location: Bedfordshire
  • Salary: £20,000
  • Bonus/Benefits: 10% performance bonus
  • Sector: Administration
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People have a fantastic opportunity to work for a well known progressive company in Bedford. The Customer Service Executive will be responsible for managing all aspects of the customer order process and manage/resolve any issues that may occur. This will include deliveries, returns, pricing, order entry and credits

Key responsibilities

Customer Service and Order Processing

  • Process orders and RMA requests from a defined set of customers
  • Liaise with internal Sales Teams on the needs of the customer
  • Ensure the Order Inboxes are always up to date and orders are processed quickly and accurately
  • Ensure the Claims Inboxes are always up to date are processed quickly and accurately
  • Ensure orders and order books are always up to date
  • Keep all communications clear and concise in order to avoid misunderstandings.
  • Maintenance of price lists to ensure order pricing is always correct, double checking pricing on orders when processing.
  • Complete stock allocations as requested
  • Liaise with Product Management Team on stock availability across all product groups.
  • Multitask across EU SAP and FEIE SAP where required depending on the customer order.
  • Liaise with Product Managers on managing customer backorders

Returns and Credits

  • Generate and organise collections of authorised returns (RMAs) when requested.
  • Create, or work with Finance teams to complete credits.
  • Work closely with credit control if accounts near or go over their account limits and communicate this information to all relevant parties.
  • Ensure correct terms are used on all orders to avoid payment issues.

Logistics

  • Respond to queries as they arise, liaising with other departments to resolve issues.
  • Provide support for customers when logistics issues occur.
  • Minimise logistics costs by collating deliveries where possible

Key competencies

  • Provide a high level of customer service at all times.
  • Promote a cooperative and professional work environment
  • Work as part of a wider team and support colleagues where necessary.
  • Good customer account knowledge and understanding of relevant processes.
  • Maintain excellent relationships with customers and the internal teams
  • Prioritise and organise workflow in an efficient and timely order
  • Respond to queries as they arise, liaising with other departments to resolve issues.
  • Complete project work as and when required, under the direction of the Customer Service Manager
  • Complete regular 1-1s and appraisals to ensure awareness of performance.
  • Keep up to date with product range and product knowledge.
  • Communicate and relay information that is relevant
  • Highlight potential issues to Line Manager