Advancing People are recruiting for a Business Support Executive to join their well known client in Bedford. This will be a busy role and experience is essential.
Key Impact of role
Manage all aspects of the customer order process. Manage & resolve any issues that may occur which involve deliveries, returns, pricing, order entry, credits. To be the key support person across Sales, Operations & Logistics to ensure efficiency and excellent customer relations across all Imaging Product Categories.
Key responsibilities
CUSTOMER SERVICE AND ORDER PROCESSING
Process orders and RMA requests from a defined set of customers
Liaise with internal Sales Teams on the needs of the customer
Ensure the Order Inboxes are always up to date and orders are processed quickly & accurately
Ensure the Claims Inboxes are always up to date are processed quickly and accurately
Ensure orders and order books are always up to date
Keep all communications clear and concise in order to avoid misunderstandings.
Maintenance of price lists to ensure order pricing is always correct, double checking pricing on orders when processing.
Complete stock allocations as requested
Liaise with Product Management Team on stock availability across all product groups.
Multitask across EU SAP and FEIE SAP where required depending on the customer order.
Liaise with Product Managers on managing customer backorders
RETURNS / CREDITS
Generate and organise collections of authorised returns (RMAs) when requested.
Create, or work with FLON / FEIE Finance teams to complete credits.
Work closely with FLON / FEIE credit control if accounts near or go over their account limits and communicate this information to all relevant parties.
Ensure correct terms are used on all orders to avoid payment issues.
LOGISTICS
Respond to queries as they arise, liaising with other departments to resolve issues.
Provide support for customers when logistics issues occur.
Minimise logistics costs by collating deliveries where possible.
Key competencies
Provide a high level of customer service at all times.
Promote a cooperative and professional work environment
Work as part of a wider team and support colleagues where necessary.
Good customer account knowledge and understanding of relevant processes.
Maintain excellent relationships with customers and the internal Fujifilm teams.
Prioritise and organise workflow in an efficient and timely order
Respond to queries as they arise, liaising with other departments to resolve issues.
Complete project work as and when required, under the direction of the Customer Service Manager
Complete regular 1-1s and appraisals to ensure awareness of performance.
Keep up to date with product range and product knowledge.
Communicate and relay information that is relevant to NAMs
Highlight potential issues to Line Manager, NAMs, NAE's, BDE's and Group Manager.
Location: Bedford Office based (hybrid working will be considered)
Package: Up to £25,000 per annum, 10% Performance Bonus, Pension (6% Employer Contribution, 3% Employee Contribution), Private Medical Cover, Life Assurance, 25 days holiday (exclusive of Bank Holidays)
Advancing People - The Recruitment Specialist
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
