• Job Reference: 23/02
  • Date Posted: 3 May 2024
  • Recruiter: Advancing People Ltd
  • Location: Bedford, Bedfordshire
  • Salary: £25,000 to £27,500
  • Bonus/Benefits: 10% performance bonus
  • Sector: Administration
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Do you have experience in Sales Administration, Logistics or Order Processing?

Fancy working somewhere with an onsite gym, free parking, subsidised food and a hybrid work pattern? If so, read on!


  • Process Customer orders accurately and in a timely fashion, providing feedback to customers on delivery eta.
  • Proactively deals with customer support messages via telephone or Web promptly to enhance the customer service experience.
  • Accurately records and logs interaction with customers and updates account information within SAP and able to retrieve this information to create reports for management
  • Responds to queries as they arise, liaising with other departments (where necessary) to resolve issues in a timely manner.
  • Highlights/escalates potential issues to line manager, sales team and Operations Manager as appropriate
  • Maintains a good level of knowledge on SAP systems. Familiar with the functions of the system to log in and respond to customer complaints
  • Ensures sensitive information and financial records are kept private and confidential, in compliance with GDPR.
  • Works with management to maintain best practices for efficient communication with customers
  • Develops and maintains knowledge of SAP, including the functions of the system to log in and respond to customer complaints
  • Maintain up to date knowledge of company policies and procedures to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery; ensuring company policy is properly applied to customer solutions
  • Keeps up to date with product range and product knowledge, including new products, services, and promotions on sales.
  • Understanding of POD & Delivery Systems
  • Applies training received on Ultimate Customer Service Programme (UCSP)
  • Contributes to bottom lines sales by increasing customer satisfaction
  • Generates and organises a collection of authorised returns when requested. Works closely with Credit Control if accounts go near or over their account limits and communicate this information to all relevant parties.
  • A good knowledge of Condition pricing and how it is applied within a Sales Order
  • Provides support for customers when logistics issues occur. Minimise logistics costs where possible.

Candidate Requirements:

  • Previous experience working with SAP
  • Experience in contracts, project sales etc
  • Exceptional administration, planning and organisational skills.
  • Excellent verbal and written communication skills.
  • Ability to remain discreet and retain confidential information
  • Ability to work independently as well as in a team environment.
  • Ability to build strong working relationships with colleagues and customers
  • Highly motivated, with a positive 'can-do' attitude & tenacity
  • Ability to flex working style and activity to best meet the needs of the business
  • Resilient, with the ability to prioritise and stay calm and collected under pressure
  • High level of proficiency in the use of Microsoft office tools (Word, Excel and Powerpoint)
  • Wanting to learn and develop

Location: Bedford office/hybrid

Salary: £25,000

Package: 10% OTE Performance Bonus + 26 days per annum holiday (exclusive of bank holidays) + Pension (6% Employer Contribution/3% Employee Contribution) + Life Assurance

Advancing People - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.