Team Leader - Call Centre

  • Job Reference: CSTLCW
  • Date Posted: 21 December 2017
  • Recruiter: Advancing People Ltd
  • Location: City of London, London
  • Salary: £28,000 to £31,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People Multilingual are working with a well-established client based in Canary Wharf who due to their continued success are looking to recruit a Customer Service Team Leader to their well establish Multilingual Customer Service department.

Main Responsibilities:

  • Lead, support and develop a team of Multilingual Customer Service Advisors
  • Adopt and implement best practice
  • Effective delivery of high levels of service to new and existing customers
  • Provide comprehensive guidance, information and resolution to enquiries and requests from Internal and external customers.
  • Attend company events
  • Be able to prioritise work in an efficient and effective manner
  • Conduct regular 1-2-1's as well as set K.P.I's

Key Attributes:

  • Minimum 2 years in a Team Leader/Leadership/Manager/Supervisor role in a Contact Centre environment
  • Minimum 1 year experience working Night Shift
  • Demonstrate excellent communication and presentation skills
  • The ability to navigate, understand and update when and where needed the various customer service systems used within the Contact Centre
  • Positive approach and a willingness to "go the extra mile"
  • Fluency in another language is a plus

This is a full time position and a fantastic opportunity to work with a forward thinking and expanding company. Offering a great basic salary and an excellent scheme and other benefits!

APPLY NOW!

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.