Service Co-Ordinator

  • Job Reference: LHSC£
  • Date Posted: 30 May 2018
  • Recruiter: Advancing People Ltd
  • Location: Hemel Hempstead, Hertfordshire
  • Salary: £24,000 to £26,000
  • Sector: Administration
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People are recruiting for a Service Co-ordinator on behalf of an established organisation in Hemel Hempstead, who is going through a period of expansion. This is an ideal opportunity to join a forward-thinking company with opportunity for long term progression.

The successful candidate will be working as part of a team to provide day to day management of engineer activities.

Main duties will include:

  • Provide primary point of contact to customers
  • Forecasting and contract scheduling of all planned and reactive service related issues ensuring maximum workload efficiencies
  • Control of documentation to support the delivery of the contract visits such as Engineer permits, authorisations, inductions and RAMS etc
  • Review and closure of all customer queries, including billing and Purchase Order amendments or uplifts
  • Ensure that key personnel are kept informed of customer requirements and any significant issues
  • Work efficiently and effectively with the Project Managers and other areas or departments to fulfil overall company objectives
  • Liaise with Service Support to maximize efficiencies and ensure customers' requirements are met
  • To contribute to the achievement of department and business KPI objectives
  • Complete any reasonable task as directed by the Operations Manager

Experience:

  • 2+ years working in a similar role in the service industry
  • Good negotiation and influencing skills
  • Excellent planning and organisational skills
  • Computer literate
  • Excellent communication and customer service skills
  • Team player as well as ability to work on own initiative
  • Flexible approach to working hours is required

The hours for this role will be Monday to Friday 8.30am to 4.50pm. They are offering a salary paying between £24,000 and £26,000 per annum depending on experience.

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Advancing People Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.