IBM iOperator

  • Job Reference: MC59a
  • Date Posted: 31 July 2019
  • Recruiter: Advancing People Ltd
  • Location: Bedford, Bedfordshire
  • Salary: £29,000 to £36,000
  • Bonus/Benefits: productivity bonus + benefits
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People are looking for an IBM iOperator for one of our very established IT Client's based in Bedford.

Our client keeps businesses running, providing businesses with mission critical IT support since 1987. With over thirty years experience in the IT industry they provide the infrastructure behind many of the largest brands in the UK. Specialising in mission critical systems through their Tier 4 data centre, they provide the ecommerce backbone for high street retailers whilst managing 10% of the UK's banking traffic, keeping business running all over the world. From hardware and hosting to software and support.

Role

To provide iSeries Level 1 support for all internal and external customer requests ensuring the delivery of exceptional service to our customers 24/7. To contact customer on 1st level response.

Managing the daily operational tasks for our Managed Service customers, including incident, change and request. Monitoring alerts, raising calls and resolving tickets in a timely manner or escalate where necessary to 2nd line.

Key result areas

* Own and manage CPU Utilisation alerts
* Own and manage ASP Utilisation alerts
* Own and manage iSeries Hardware Alerts
* Action all iSeries itheon reminders
* Respond to Message wait alerts that have pre-defined procedures, or send manually to customer
* Own & manage High Availability Level 1 Mimix related Tasks as per procedures
* Own & Manage High Availability Level 1Quick/edd tasks as per procedures
* Own & manage High Availability Level 1 iTera related tasks as per procedures
* Own & manage High Availability Level 1 iCluster related tasks as per procedures
* Own & Manage alerts using Halcyon Enterprise console
* Own and manage all Backup requests assigned to Ops (scheduled and adhoc)
* Own and manage all Restore requests including identifying tapes, and pre restore checks (size of data being restored)
* Perform planned and adhoc data refreshes as per procedures
* Perform adhoc IPL's when requested
* Perform Quick/edd Licence renewal as per procedures
* Own and manage remedy helpdesk tickets for GSK
* Own and manage remedy helpdesk tickets for UMG,
* Own and manage all iSeries related Landesk assigned Incident, changes and requests
* Undertake other related tasks as requested by the iSeries Technical Lead
* Work on a shift rota
* Escalate iSeries support requests to oncall iSeries team where required
* Documentation changes using Wiki


Key Personal Requirements

* OS400 knowledge - V5R4, V6R1, V7R1, V7R2 * High Availability knowledge (Mimix, iCluster & Quick/EDD)
* iSeries hardware knowledge including resource management (CPU, Memory,)
* Understanding of VTL technologies at client
* HMC knowledge on iSeries
* Knowledge of OS400 backup software including BRMS and native backup/restore commands
* PCI skills desirable
* Conform to client procedures / policies
* Maintain current market knowledge for iSeries platform
* Knowledge and experienced in the use of standard MS Office applications
* Ability to assist colleagues
* Problem determination, analytical and resolution skills
* Identification of repetitive tasks to automate
* Good communication skills internally & externally
* Ability to demonstrate initiative
* Good telephone manner
* Customer service skills
* Supporting team members
* Able to knowledge share within team
* Flexible & Adaptable
* Proactive
* Takes ownership
* Good decision maker
* Time management skills

For this you will be rewarded with a competitive salary of between £18K to £25K basic pa plus a generous shift allowance of £11K+ dependant on experience

* Shift pattern is 7 till 7, 4 on, 4 off, days and nights

Benefits from start date:
* 25 days holidays (pro rata on start date)
* On site gym
* Use of Personal Trainers
* Deep Tissue Sports Massage (1hr session)
* Relaxing Massage (20 Min session)
* Free eye test
* £100 towards glasses for new prescription
* Fruit Baskets
* Lifestyle Benefits
* Employee Assistance Programme
* Extensive health and wellbeing educational programmes delivered in-house

Benefits after probation:
* 5% of basic salary contributed into pension fund
* Life Assurance
* Private Medical Insurance (inc spouse/partner & children)
* Vitality
* Cycle to work Scheme
* Income Protection Scheme
* Travel Insurance
* Will Writing
* Tax Return Service

APPLY NOW for a swift interview!!!! Advancing People - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.