Export Customer Service Executive

  • Job Reference: LF268
  • Date Posted: 4 May 2018
  • Recruiter: Advancing People Ltd
  • Location: Southwark, London
  • Salary: £23,000 to £25,000
  • Bonus/Benefits: Plus 10% bonus & excellent benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People - Recruitment Specialists are now recruiting for a Export Customer Service Executive for their prestigious client based in Southwark.

Our client is major brand within the housewares industry. They've experienced rapid growth over the last 5 years and expect that growth to continue!

Main responsibilities:

  • Overall responsibility for the management and coordination of export operations

  • Manage the movement of orders out of the warehouses in accordance with policy and procedure

  • Ensure that the export process is undertaken in line with agreed timescales

  • Identify order / shipping problems, reacting quickly and logically whilst communicating with key parties

  • Providing excellent customer service support in a busy and demanding department

  • Manage and request the necessary documentation for exporting incl. B/Ls or telex, C/O, EUR1

  • Ensure all orders for that month are shipped and invoiced on time

Candidate requirements

  • Excellent attention to detail required
  • Export Customer Service knowledge IS ESSENTIAL!!
  • Understanding of air and sea freight shipments
  • Strong planning & organisation skills
  • Ability to deal with pressure
  • Ability to manage and prioritise multiple shipments leaving from multiple warehouses at one time
  • Good communication skills required to liaise with worldwide customers

This is a full time Permanent position offering an annual salary of £23,000 - £25,000, plus 10% bonus + attractive company benefits.

Advancing People - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.