Customer Service Team Leader

  • Job Reference: CSTLCC
  • Date Posted: 21 December 2017
  • Recruiter: Advancing People Ltd
  • Location: Cambridge, Cambridgeshire
  • Salary: £28,000 to £30,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People Multilingual are working with a well-established client based in Canary Wharf who due to their continued success are looking to recruit a Customer Service Team Leader to their well establish Multilingual Customer Service department.

Main Responsibilities:

  • Lead, support and develop a team of Multilingual Customer Service Advisors
  • Adopt and implement best practice
  • Effective delivery of high levels of service to new and existing customers
  • Provide comprehensive guidance, information and resolution to enquiries and requests from Internal and external customers.
  • Attend company events
  • Be able to prioritise work in an efficient and effective manner
  • Conduct regular 1-2-1's as well as set K.P.I's

Key Attributes:

  • Minimum 1 year in a Team Leader/Leadership/Manager/Supervisor role in a Contact Centre environment
  • Demonstrate excellent communication and presentation skills
  • The ability to navigate, understand and update when and where needed the various customer service systems used within the Contact Centre
  • Positive approach and a willingness to "go the extra mile"
  • Fluency in another language is a plus

This is a full time position and a fantastic opportunity to work with a forward thinking and expanding company. Offering a basic salary of up to £30,000 and excellent time-related bonus scheme, as well as a range of other benefits!

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Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.