Customer Service Executive

  • Job Reference: LF257
  • Date Posted: 25 July 2018
  • Recruiter: Advancing People Ltd
  • Location: Bedford, Bedfordshire
  • Salary: £16,000 to £20,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People - Recruitment Specialists are working exclusibly with an award-winning company based on the outskirts of Bedford. Due to their continued growth, a new role has been created within their Customer Accounts Team for a Customer Account Executive.

Duties & Responsibilities

  • Process customer orders over the phone or via email
  • Customer refunds and credits
  • Answering customer enquires via email, Amazon and Ebay
  • Updating CRM System with customer information
  • Liaising with warehouse on customer orders
  • Providing customer support with orders and delivery enquires
  • Shipping quotations and shipping label processing as required
  • Customer quoting
  • Online Chat with customers
  • Invoicing customers

Skills & Experience required:

  • Excellent telephone manner
  • Previous office based customer service & administration experience
  • Good communications skills
  • Self-motivated wanting to achieve
  • Excellent time management and organisational skills
  • Sage 50 Account Knowledge but not essential

Due to their location it is essential that you have your own transport.

In return they are offering a salary between £16,000 to 20,000

Working office hours Monday - Friday 9am to 5pm with 20 days holidays plus Bank Holidays.

Apply now for immediate consideration! Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.