Customer Service Administrator

  • Job Reference: CS01
  • Date Posted: 22 February 2018
  • Recruiter: Advancing People Ltd
  • Location: Bedford, Bedfordshire
  • Salary: £18,000
  • Bonus/Benefits: Bonus
  • Sector: Administration
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People Recruitment is now recruiting for a Customer Service Administrator for an innovative Product Design Company based in Bedford selling to global retailers and distributors in the UK/Europe.

This is a challenging but structured role that involves a large degree of self-management.

You will play a key role within the Sales Department communicating daily with all their retail and wholesale customers.


  • Daily administrative and customer service support
  • Inputting of new orders onto system
  • Checking the status of orders (cancellations, duplications, missing orders etc.)
  • Checking stock availability and notifying relevant departments if action is required
  • Liaising with customer (and/or Account Managers) if any details on the order are incorrect, or if part of the order cannot be delivered on due date, or if delivery date cannot be met
  • Liaising with Warehouse/Outsourced Warehouse on queries relating to picking of order/delivery manifests
  • Liaising with customer or via transport companies to arrange booking-in of consignments
  • Ensuring all delivery documentation is prepared in readiness for shipment to be collected by transport company
  • Raising invoice
  • Dealing with all queries
  • Providing full telephone support to the Sales Team and customers (verbal orders, pricing queries, stock availability, delivery queries, short shipments, return queries, arranging samples & product information etc.)

Person Specification:

  1. Previous office administration and customer service experience essential
  2. Highly numerate
  1. Computer skills, specifically in MS Excel and Powerpoint
  2. Good communication skills
  3. Accurate and high attention to detail
  4. Able to organise and manage workload

This is a full time permanent position offering an annual salary of upto £18,000 DOE plus a bonus

Apply NOW to be considered for interview!

Advancing People - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.