Consumer Care Agent

  • Job Reference: LF267
  • Date Posted: 4 May 2018
  • Recruiter: Advancing People Ltd
  • Location: Southwark, London
  • Salary: £23,000 to £25,000
  • Bonus/Benefits: Plus 10% bonus & excellent benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People - Recruitment Specialists are now recruiting for a Consumer Care Agent for their prestigious client based in Southwark.

Our client is major brand within the housewares industry. They've experienced rapid growth over the last 5 years and expect that growth to continue!

Role and Responsibilities

  • Handling all customer enquiries, queries and complaints while maximising customer satisfaction
  • Contribute to CRM and customer engagement strategy
  • Work with line manager in effectively communicating consumer product challenges and feedback
  • Manage customer communication through different channels (Voice, Email, Chat, Social)
  • Various admin tasks as required by the business
  • Ensure the internal KPIs for customer satisfaction and response time is met

Requirements

  • Excellent spoken and written English - Essential
  • Methodical working and good time management
  • Excellent attention to detail
  • Follow communication procedures, guidelines and policies
  • Effectively manage large amounts of incoming calls
  • Good working knowledge of MS Office
  • Professional & confident phone manner and excellent problem solving ability
  • Able to effectively multi-task and handle multiple channels
  • Ability to understand and work towards team and individual KPIs
  • Go the extra mile to engage and please their customers

This is a full time Permanent position offering an annual salary of £23,000 plus a bonus in the region of £2,000 per annum + attractive company benefits.

Advancing People - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.